NCR Counterpoint Integration

Curbside & In-Store Pickup

The face of retail is changing fast, and customers want the convenience of buying goods online and picking them up at your store. Buy Online Pickup In-Store (BOPIS) is no longer a feature your business can live without. Customers are accustomed to placing orders online and picking them up on their way home from work, when running errands or because they have to have it immediately.

Modern Retail’s Curbside & In-Store Pickup feature gives you the ability to add curbside & in-store pickup to your website. Customers can easily view your store locations, allowing them to pick the address that’s most convenient for them. All in-store pickup orders are then routed to the selected store, where customer service representatives can get the orders ready for the customer to pick up.

Modern Retail’s Curbside & In-Store Pickup feature has everything you need to provide BOPIS to your customers, whether you have one store or a hundred.

Local Delivery

Local Delivery has quickly become the smoking hot service everyone wants to add to their website. Whether it’s because you’re feeling the pinch from the likes of Amazon, Home Depot, Best Buy or Chewy.com, or because you already have trucks and need to provide local delivery features to your customers, Modern Retail has the solution for you.

Do you only deliver within a certain radius or only to certain zip codes? Do you offer free delivery over a certain order total? Free delivery on some items but not on others? Do you charge an assembly fee on certain items in your store? No problem! Modern Retail will work with you to define the delivery and assembly charges for the goods in your store. We’ll also automatically route online orders to your store or warehouse for delivery and even give your customer service reps and drivers a snazzy interface to fulfill the orders.

Ship From Store

Modern Retail’s Ship From Store feature treats your stores as warehouses, automatically routing online orders to your stores for fulfillment. What’s nice about this feature is you can sell all the inventory you have across all your stores and locations. No longer will you have inventory “locked” in a store because you don’t have a means of showing its inventory online or the ability to fulfill orders from that location.

Modern Retail has teamed up with ShipStation and will send online orders to the correct store or warehouse based on rules that make sense for your business. Rules such as geo-location (closest location with inventory), location with the most inventory, location least inventory, or simply specifying the location to use first, second, third, etc. can all be defined in Modern Retail’s Ship From Store.

Shipping is easy, simply log into ShipStation where you’ll see all your online orders automatically broken up by the location. That’s right, your store in say Chicago will see just their orders, whereas, your store in New York will see theirs.

Gift Card Integration

Do you sell gift cards in your store and want to give customers the ability to use them online? Then, you’re going to need to integrate these in-store gift cards with your website, and Modern Retail can help! Modern Retail can give your store the ability to not only allow customers to redeem in-store gift cards online but also to sell gift cards on your website. What’s unique about Modern Retail’s approach is gift cards sold online are the same as gift cards sold from your point of sale system. Because there is no distinction between in-store and online gift cards, any gift card sold from your POS system can be used online and vice-versa.

Customers love the convenience of a single gift card that can be used both in-store and online. Stores love it because they can finally offer their shoppers the omnichannel experience they’ve been craving. This solution is currently available for NCR CounterPoint and Epicor Eagle.

Loyalty Integration

Let’s face it: consumers love loyalty programs! Nothing is better than getting rewarded for making frequent purchases. Up until now, integrating a store’s loyalty program with a website has been a pipe dream. Modern Retail can make your dreams into a reality by allowing your customers to get credit for both their in-store and online purchases.

The heart of making this happen is managing your “customer’s identity”. Knowing your in-store customers and combining them with the same customer online is essential for any loyalty program. Modern Retail will help you understand your customers, and hence their purchase history, so you offer a loyalty program for your store.