NCR CounterPoint POS Integration
Is your Point Of Sale software communicating with your e-commerce business? If not, you could be losing money.
We can integrate NCR CounterPoint software with your online store, allowing your two systems to work as one. Our Integrator enables communication between NCR CounterPoint and your website so that information is updated quickly and easily.
Whether your e-commerce business has been built on a Bigcommerce, Magento, Shopify or WooCommerce platform, we can help. Our integrator is designed to work with several platforms, allowing your NCR CounterPoint POS system and e-commerce business to share important information.
Benefits of Modern Retail’s Integrator:
Aside from making your life a whole lot easier, following are a few things that our integrator can do:
- Pulls product catalog updates from NCR CounterPoint and sends it to your Shopify store where it can be edited and merchandised into Simple or Configurable products.
- Sends completed order and customer information to NCR CounterPoint where the product is decremented from inventory and the consumer is added as a shopper.
- Automatic updating of both product pricing and inventory with no intervention from you.
- Allows editing of information coming from your POS system so you can describe and merchandise the products the way you want online.
The bottom line is that integrating your POS system saves you time, improves efficiencies and increases your customer satisfaction.
What does the setup fee cover?
Modern Retail will work with you to get our Integrator installed on your server. We’ll also work with you to create the correct report out of CounterPoint to update you online inventory.
What does the monthly fee cover?
This fee includes ongoing support and updates. If you are experiencing a problem with your integration at any time, submit a Support Request and we are happy to help you out.
Does your Integrator send order and customer data to CounterPoint?
Previously, our integration with CounterPoint was just a “one-way integration.” Meaning, product and inventory information was sent from CounterPoint to your website, but we did not send online order information to CounterPoint. Today, we offer a two-way integration with CounterPoint.
Do you automatically map the categories from CounterPoint to the e-commerce platform?
No. Instead the products will flow from CounterPoint to the e-commerce platform where you can assign the appropriate website category. This allows you to name and organize the products in CounterPoint differently than from your website, giving you ultimate flexibility.
Can my web developer install the Integrator?
Yes. We can provide instructions on how to install the Integrator on your systems.
I don’t want to install your Integrator. Will you do it for me?
Yes. No problem.
Are coupons, gift certificates and loyalty programs also integrated?
No. Our Integrator keeps the inventory in-sync with CounterPoint, and passes down orders and customer information to CounterPoint, but at this time, it does not integrate coupons, gift certificates or loyalty programs.
What do you update once a product has been added?
Typically only Price, Inventory (QOH) and UPC’s are updated.
Can I override the price and inventory in the e-commerce platform?
No. We definitely have a master-slave approach when it comes to prices and inventory. CounterPoint is the master and your website is the slave. Pricing and Inventory changes are always made in CounterPoint and they flow from the CounterPoint webstore to your website. All other variables can be changed and merchandised in your e-commerce platform.
I do not like how my products are named in CounterPoint. Can they be changed on the website? Can I modify the description?
Yes. You can change the product name and descriptions within your e-commerce platform. Modern Retail likes to say you can “merchandise” your products the way you like to see them online by editing the product details in your e-commerce platform.
Do I upload my images in CounterPoint?
No. You upload images directly within the e-commerce platform.
I have a bunch of products in my site already. Will your Integrator connect the products that are already there to CounterPoint?
No. I’m sorry this is far more complicated than it might seem. When products are added through this integration, a “connection” is made to the products in CounterPoint. If you have already added products to your e-commerce system, then there is nothing to connect them to CounterPoint. Theoretically it might be possible to figure out these connections, but it is not something we could do within the scope of your project. Frankly, you’re probably better off adding all new products using our Integrator than trying to figure out how to connect all of your old products.
Does your integration create new attribute values such as color and size in Magento?
Yes. We will automatically create these new attributes in Magento.
Does your Integrator create Configurable Products in addition to Simple Products?
Yes. Our integration will automatically create the Configurable Products in Magento and assign the Associated Simple Products to it.
You are telling me you will automatically create the Configurable and Simple Products and associate them together?
My data in CounterPoint is a mess, and I have used a zillion different colors. Can I map colors so all these attributes aren’t created in Magento?
Yes. If you have for example 20 different names for the color blue in CounterPoint, they can all be mapped to a single color “Blue” in Magento.
When Simple Products are assigned to Configurable Products, will the status automatically be set to "not visible individually"?
If you need help with your NCR CounterPoint POS Integrator, Modern Retail is here to help. There are a couple of ways to get support. Please try our Help & Resource Center first as you will find a wealth of information available at your fingertips.
Help & Resource Center
Find answers to most of your questions within our Help & Resource Center any time, day or night. Here you’ll find extensive documentation along with answers to Frequently Asked Questions on just about anything you might need to know.
Didn’t find what you were looking for in the Help & Resource Center? Feel free to submit a support request. We track every support request so we can ensure your questions or issues are resolved in a timely manner and to your satisfaction.