Shopify Customer Support

All the support you need to succeed.

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As Modern Retail builds your website, you’ll have tons of support to get you going, and we’ll teach you how to operate and manage your site for the future. Even better, Shopify provides full ongoing support throughout the process and as long as you have your Shopify site. If you are looking for long-term marketing support, we can do that too!

7×24 Support

Your e-commerce business is open 7 days a week, 24 hours a day, 365 days a year, so if you have a problem with your website, you need immediate assistance.  With Shopify, you can reach their customer support either via e-mail, live chat or by picking up the phone any time, day or night.

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Knowledge Base

Between Modern Retail and Shopify, you can get instant answers to common questions with FAQ’s, User Guides and Tutorials on both of our websites. There is great documentation available for almost everything you might ever need. Not finding what you need? Contact Shopify via e-mail or live chat, or submit a support request to Modern Retail.

Discussion Forums

If you have a general question or want to see what other people are doing, who better to learn from than your peers? Community discussion forums are available for you to participate in on general topics, such as marketing or accounting, or topics specific to Shopify, such as design, apps and more.

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E-Commerce University

Whether you’re new to e-commerce or just want to advance your knowledge, Shopify offers an E-Commerce University where you will find ebooks, video series, webinars, and anything you might want to know about selling online.